Journeys, triggers and CRM flows that follow up while you sleep.
Most leads and customers drift away not because they weren't interested, but because nobody followed up at the right moment. Automation fixes that by responding to what people do, instantly and consistently.
Fifth Avenue designs and builds automated journeys in your CRM and messaging tools — welcome flows, lead nurturing, abandoned carts, re-engagement — and measures them so they keep improving.
What's included
Journey design — The key moments in your customer lifecycle mapped, with the right message for each.
CRM setup and flows — Segments, triggers and workflows built in the tools you use, or help choosing them.
Email and WhatsApp messaging — Copy and design for each step, written to be useful rather than noisy.
Testing and optimisation — Open, click and conversion rates tracked, with steps tested and improved over time.
How it works
Map — Your customer journey and current gaps.
Build — Segments, triggers and messages set up.
Launch — Flows switched on and monitored.
Improve — Results reviewed and steps refined.
Why Fifth Avenue
One accountable team — Influencer, search, paid and content work are run by one team toward one goal, so nothing gets lost between agencies or reported in isolation.
Tied to a business goal — Every piece of work is tagged to a goal you set, so you can see what each service contributes instead of judging it on its own vanity metrics.
Connected to acquisition — Leads from influencer, paid and search campaigns flow straight into journeys we've designed, so nothing is dropped between teams.
Frequently asked questions
Which tools do you work with?
Common CRM, email and WhatsApp Business platforms. If you don't have one yet, we help choose a fit for your size and budget.
What should we automate first?
Usually the welcome flow and lead follow-up, because they affect the most people at the moment they're most interested.
Can automation work with WhatsApp?
Yes, through the WhatsApp Business Platform, within its messaging and consent rules.